1. Overview
This Refund & Cancellation Policy applies to all paid PandaVision plans, credits, and subscriptions. PandaVision is operated by Casa Lunera in Victoria, Australia, and our practices align with the Australian Consumer Law (ACL).
2. Subscription Renewals
- Subscriptions renew automatically at the end of each billing cycle.
- Your renewal date and current plan details are available in your account settings.
- You may cancel at any time; cancellation stops future renewals but does not retroactively refund previous periods.
3. Refund Eligibility
3.1 Automatic Refunds
You are entitled to a full refund if:
- You were charged twice for the same billing cycle.
- A technical issue on our side prevented access to PandaVision Studio for more than 48 consecutive hours.
- You request a refund within 24 hours of your first-time subscription purchase.
3.2 Discretionary Refunds
At our discretion, we may offer partial or full refunds in scenarios such as:
- Prolonged or repeated technical failures
- Accidental upgrades or mistaken plan purchases
- Other exceptional circumstances
3.3 Non-Refundable Situations
- Change of mind after 24 hours
- Failure to cancel before automatic renewal
- Account suspension due to Terms of Service violations
- Dissatisfaction based solely on subjective output quality, where the system performed as designed
4. EU Customers
Where applicable, EU customers may benefit from additional consumer rights, including potential withdrawal periods for digital services. In practice, by using PandaVision immediately after purchase, you acknowledge that you are requesting performance of the service and that a standard withdrawal period may not apply in full.
5. Billing Provider
Payments are processed securely through Stripe or other approved payment processors. We do not store full credit card numbers on our servers.
6. How to Request a Refund
To request a refund or discuss billing concerns, contact us at:
Email: operations@casalunera.com
Please include your account email, transaction ID, and a brief summary of the issue. We aim to respond within 3–5 business days.
7. Changes to This Policy
We may update this Refund & Cancellation Policy to reflect service or legal changes. Any material updates will be communicated via the Platform or email.